24/7 CUSTOMER CARE
Most of people don’t understand that 24/7 support is necessary to online services. Any online business companies have to cater to clients all over the world. So while it is midnight in the United States, it is already working hours in Japan. This means support team has to be ready and responsive 24 hours, everyday. We don’t have holidays, banker’s hours and auto-responders. Your customers will always receive prompt and amiable support.
We have a big work experience in a Sales support. We are comprehensive understanding of sales rules and customer service practices. Develop and check performance indicators. We keep record of sales trends to inform our clients. We have the resources and plasticity to make sure every aspect is custom-made to your organisation.
Our professional billing support will intensify buyer confidence and your bottom line please feel free to keep in touch with any question available 24/7 support. A main advantage of Anytimesupport is that we handle all the billing support for your customers at no additional charge. That means any questions or issues your customers have about billing are handled by us. This will save you time, money and allow you to focus on what you do best – your business.
If you have questions about customers care, sales, billing, technical or something else the fastest way to get anwsers is to contact our department. We will redirect your questions or comments to the appropriate department. Also you can ask us at any time. We would be happy to help you find the answer.
Our technical support team provides you with special 24/7 support. We will resolve any unexpected issues or technical problems. We support productivity and security using advanced tools and execute automatic backups to guarantee continuity. We transmit information to all important parties (billing support, risk&account management), in reply to cases of technical or security issues. We will tell you about all strange changes in your traffic or payment processing for example a decline in sales.
Order processing is an inherent part of the sales. If it is b2b, b2c or an online business, processing orders in a opportune method is necessary. For new business online, especially, resolve customer queries and processing orders on time is a client holding strategy. Modernized order processing leads to more sales and new business.
Some companies have saved a lot of time and cost with ODC Model. Money of your business demand can be changed easily without worrying about resource availability at later time. All your clients have an alternative to continue or change the vendor or In-Source. Companies meet higher level of service maturity by outsourcing to Managed Services. Most of the companies decide to outsource because they can focus on their core authorities than worrying about ever changing IT part of the business or resourcing problems. There are many reasons why to go for Managed ODC model such as Better focus on core business goals, Reduce Overheads, Build efficient & responsive ecosystem, Revenue optimization. The model is proven model and chose by top companies from 500 companies around the world
OTHER SERVICE OPERATIONS
We have a huge work experience in a Sales support. We are in-depth understanding of sales principles and customer service practices. Develop and monitor performance indicators. We keep record of sales trends to inform our clients. We have the resources and flexibility to make sure every aspect is tailored to your organisation.