Main Things About Outsourcing Database Administration

  • by Shin.S
  • Nov 30, 2016
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Database administration is now more and more seen as a skill to be regarded separetely from application support and infrastructure.    Somebody who has run IT organizations in the enterprise, and from the provider side, This inference is long overdue. The process for outsourcing DBA services is much the same as with other areas of IT, […]

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A New Customers Support Model – Omni-Channel!

  • by Shin.S
  • Nov 29, 2016
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Over time, technology changed the way we communicate and companies added new customer support channels. Customers asked by email and online forms. But now, customers receive support using a difference of channels (phone, email, social media, video or chat forums). Customers are cooperating with companies by smartphones and tablets. This customer support model is norm. Multichannel Support – […]

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Now SugarCRM is Privacy Shield Certified

  • by Shin.S
  • Nov 29, 2016
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SugarCRM is agitationed to report that their submission to the EU-US Privacy Shield Framework has been accepted. SugarCRM is certified now. In the start of this year was acquainted first background: the “EU-US Privacy Shield Framework,” to succeed the now-invalid Safe Harbor agreement, which had been in place for decades. The Safe Harbor covenant permited transference of […]

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SugarCRM or Salesforce. Which is better?

  • by Shin.S
  • Nov 20, 2016
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     Now SugarCRM is the most popular CRM system at the market compared to Saleforce. If you would like to examine a cost SugarCRM is cheaper with the similar functional. True of Saleforce it is an industry standard. Salesforce has clients with thousands of users, SugarCRM has imposed restriction too – minimum 10 users […]

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Outsourced Server Administration: 5 Mistakes to Shun

  • by Shin.S
  • Nov 17, 2016
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       You can shun problems like system administrators hijack domains while demanding payment, delete data, hack sites and worse by not making spread mistakes. №1: Not Setting a Peculiar Budget   Budgets are significant but they shouldn’t impose what you want to reach with outsourced server management. If you purchase server management services […]

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Best 10 Outsourcing Services for Admin Support

  • by Shin.S
  • Nov 15, 2016
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The popular problems are simple outsourced due to an already overstaffed IT department, young team or difficult platfrom. There are the ten most common issues that require dedicated admin support. 1. Planning and Realization Environment is unique, it’s difficult to follow the best practices. It also needs to input from specialists in a vast array of […]

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How Can You Improve Your Customer Service?

  • by Shin.S
  • Nov 11, 2016
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In general, there is so hard when you have to contact customer services. It isn’t good at all. This industry is being exceed by social media and online review, several companies just cannot keep up. But feel that their CS is fine they don’t do any changes. Most of companies see customer service as a esential […]

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Customers support isn’t for selling. It is for help.

  • by Shin.S
  • Nov 01, 2016
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Everybody knows that minority seem to get it. Don’t selling products. You should to help your customer, but just give them some space. In general, people are very busy. They don’t need to buy things with little choice and increasing pressure to buy things they don’t need, people get descended and discouraged. We are all […]

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For the first time ever SugarCRM is in TOP 100 of the Best Cloud companies.

  • by Shin.S
  • Oct 27, 2016
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Today it was announced that SugarCRM has been called to the first-ever Forbes 2016 Cloud 100, the precize list of the top 100 private cloud companies in the world. It was developed with Bessemer Venture Partners. If you wonna see the full list of rating, please visit www.forbes.com/cloud100. It will announce in the October 4, […]

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